Last Updated: November 3, 2026
Welcome to Pool Route Software (“Pool Route,” “we,” “us,” or “our”), operated by Pool Route LLC.
These Terms and Conditions (“Terms”) govern access to and use of our website, software platform, mobile applications, and related services (collectively, the “Services”).
By registering an account, subscribing to a plan, or using our Services, you agree to comply with these Terms and our Privacy Policy.
If you do not agree to these Terms, please do not use the Services.
Pool Route is a cloud-based business management platform designed for pool service, maintenance, repair, and construction businesses.
Our Services include features such as:
Job scheduling and route management
Technician assignments and work orders
Customer information management
Chemical tracking and service records
Recurring maintenance scheduling
Photo documentation and field reporting
Business reports and analytics
Customer email and SMS notifications
Subscription and account administration
Features may vary based on subscription plans, account permissions, and future platform updates.
To access certain features, you must create or be assigned an authorized user account.
You agree to:
Provide accurate and current registration information.
Maintain the confidentiality of your account credentials.
Use your account only for authorized purposes.
Notify us promptly of suspected unauthorized access.
Accept responsibility for activity performed through your account, except where prohibited by applicable law.
Business administrators are responsible for managing the access permissions of their authorized technicians and other users.
You must be at least 18 years old and have the legal authority to enter into these Terms.
Pool Route may offer a free trial to eligible new customers.
The website currently advertises a 30-day free trial with no credit card required to begin.
Following the trial, continued access to paid features may require an active subscription.
Available subscription options, included user seats, pricing, and billing periods are displayed on our website or during checkout.
Subscription pricing may vary depending on the number of business administrators, technicians, and selected billing terms.
Pool Route uses Stripe to securely process software subscription payments.
By purchasing a subscription, you authorize the applicable payment provider to charge the fees associated with your selected plan.
Subscriptions may renew automatically according to the billing terms disclosed during purchase until canceled.
You are responsible for maintaining valid payment information and paying applicable subscription fees and taxes.
Changes to subscription seats, upgrades, downgrades, and billing periods may affect your charges as disclosed through your account or checkout process.
Pool Route does not currently facilitate payment transactions between pool service businesses and their customers.
You may cancel your subscription through available account management options or by contacting our support team.
Cancellation does not automatically entitle you to a refund for amounts already paid.
Subscription fees are generally non-refundable except as required by applicable law or expressly stated in the terms of your purchased plan.
Any remaining access, future renewal charges, or billing adjustments will be governed by the cancellation terms disclosed for your subscription.
We recommend reviewing your billing details before making changes to your subscription.
You agree to use Pool Route only for lawful business purposes.
You must not:
Use the Services for unlawful, fraudulent, or deceptive activities.
Attempt unauthorized access to accounts, systems, or databases.
Upload viruses, malicious code, or harmful software.
Interfere with the platform’s performance, security, or availability.
Copy, reverse engineer, or redistribute proprietary software except where permitted by law.
Upload content that violates intellectual property or privacy rights.
Send unauthorized or unlawful communications.
Misrepresent your identity or business information.
We reserve the right to restrict or suspend access when reasonably necessary to address violations, security threats, or legal obligations.
Businesses using Pool Route may upload customer records, work orders, photographs, notes, chemical readings, and other operational information.
You retain ownership of content and business data that you lawfully submit to the platform.
You grant Pool Route a limited right to host, store, process, transmit, and display this information solely as necessary to provide, maintain, secure, and support the Services.
You represent that you have the necessary rights and permissions to upload and process the information.
You are responsible for maintaining the accuracy of your business records and complying with applicable privacy and data protection requirements.
Business administrators may authorize employees, technicians, and other personnel to use the platform.
The subscribing business is responsible for:
Assigning appropriate account permissions.
Managing active and inactive users.
Protecting employee and customer information.
Ensuring authorized use of the mobile application.
Obtaining any legally required employee notices or consents.
Pool Route is not responsible for disputes between subscribing businesses and their employees, technicians, or customers arising from their independent business operations.
Pool Route may provide automated email and SMS features for service updates, job assignments, and customer notifications.
Businesses using these features are responsible for obtaining necessary communication permissions and complying with applicable messaging and consumer-protection laws.
Users must not use the platform to send unsolicited, misleading, or unlawful messages.
Message frequency may vary depending on service activity. Standard carrier messaging and data rates may apply.
Pool Route may also send account-related communications, security alerts, billing notices, and service announcements.
Pool Route may provide chemical tracking tools, calculations, and recommendations to assist pool service professionals.
These tools are intended to support operational decision-making and are not a substitute for professional judgment, accurate water testing, manufacturer instructions, or applicable health and safety regulations.
Users are responsible for verifying measurements, chemical quantities, treatment decisions, and safe handling procedures before performing work.
Pool Route does not guarantee that calculations or recommendations will be suitable for every pool, condition, or situation.
Mapping, route planning, and navigation features may rely on third-party mapping services.
Route information, estimated travel times, and directions may be affected by road conditions, traffic, connectivity, or inaccurate location data.
Users are responsible for following traffic laws and exercising appropriate judgment when traveling between service locations.
We do not guarantee the accuracy or availability of third-party mapping information.
All software, website content, branding, graphics, design elements, and proprietary technologies associated with Pool Route remain the property of Pool Route or its licensors.
We grant authorized users a limited, non-exclusive, non-transferable, revocable right to access and use the Services for legitimate business purposes during an authorized subscription or trial.
Nothing in these Terms transfers ownership of Pool Route’s intellectual property to users.
Our Services may integrate with or depend on third-party providers, including payment processing, mapping, hosting, messaging, and communication services.
Such services may be subject to separate terms and privacy policies.
Pool Route is not responsible for interruptions, errors, or failures caused by independent third-party providers beyond our reasonable control.
We aim to provide reliable and accessible Services but cannot guarantee uninterrupted or error-free operation.
We may periodically perform maintenance, implement security updates, introduce new features, or modify existing functionality.
Temporary interruptions may occur due to maintenance, technical difficulties, or circumstances beyond our reasonable control.
We may update the Services as necessary to improve functionality, performance, and security.
To the fullest extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.
Pool Route disclaims warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not guarantee that the Services will be uninterrupted, completely secure, or free from errors.
Nothing in these Terms excludes warranties or rights that cannot legally be excluded.
To the maximum extent permitted by law, Pool Route and its affiliates, officers, employees, and service providers will not be liable for indirect, incidental, consequential, special, or punitive damages arising from use of the Services.
This includes loss of profits, business opportunities, revenue, or data, even if we have been advised of the possibility of such damages.
To the extent permitted by law, Pool Route’s aggregate liability arising from the Services will not exceed the subscription fees paid by the affected customer during the 12 months preceding the event giving rise to the claim.
These limitations do not apply where prohibited by applicable law.
We may suspend or terminate access if:
These Terms are materially violated.
Required subscription payments remain unpaid.
Account activity threatens platform security.
Fraudulent or unlawful activity is detected.
Suspension or termination is required by law.
Upon termination, access to certain features and stored information may be restricted.
Business data will be handled in accordance with our Privacy Policy, applicable contractual obligations, and legal retention requirements.
These Terms will be governed by the laws of the State of Georgia, United States, without regard to its conflict-of-law principles, except where applicable law requires otherwise.
Any disputes will be subject to applicable legal procedures and jurisdictional requirements.
We may update these Terms to reflect changes in our Services, business practices, or legal obligations.
Revised Terms will be published on our website with an updated effective date.
Where legally required, we will provide additional notice before material changes take effect.
Continued use of the Services after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.
For questions regarding these Terms and Conditions, please contact:
Pool Route LLC
Website: https://poolroutesoftware.com/
Email: info@pool-route.com
Address: 409 7th Ave, Albany, GA 31708, United States