Last Updated: November 3, 2026
Welcome to Pool Route Software (“Pool Route,” “we,” “us,” or “our”), operated by Pool Route LLC.
We respect your privacy and are committed to protecting the personal information you provide when accessing our website, software platform, and related services.
This Privacy Policy explains how we collect, use, store, share, and protect information when you visit https://poolroutesoftware.com/ or use our web-based business management platform and associated mobile applications (collectively, the “Services”).
By using our Services, you acknowledge the practices described in this Privacy Policy.
We may collect the following categories of information:
Personal and Business Information
Full name and business name
Email address and telephone number
Business address and service locations
Account registration and login information
Subscription and billing details
Information submitted through contact forms or demo requests
Customer and Service Information
When businesses use Pool Route, they may enter information including:
Customer names and contact details
Pool and property addresses
Work orders and service schedules
Pool chemical readings and maintenance records
Technician notes and job completion reports
Uploaded photographs and service documentation
Invoices, service history, and operational records
Technical and Usage Information
We may automatically collect certain information when you interact with our Services, including:
IP address and device information
Browser type and operating system
Pages visited and platform features used
Application performance and diagnostic information
Cookies and similar tracking technologies
Location-related information may also be processed when required to provide mapping, navigation, routing, or location-based features.
We use collected information to:
Create and manage user accounts.
Provide scheduling, route management, chemical tracking, and reporting features.
Process software subscriptions and maintain billing records.
Facilitate communication between business administrators, technicians, and customers.
Send service notifications, account updates, and operational messages.
Respond to support requests and customer inquiries.
Maintain, improve, and secure our Services.
Analyze website and platform performance.
Comply with applicable legal obligations.
We may also send product updates or promotional communications where permitted by law. Users may opt out of marketing emails using the unsubscribe instructions provided.
Pool Route provides software tools for independent pool service and construction businesses.
Businesses using the platform are responsible for the customer information they collect and upload. These businesses determine how customer records, technician information, and service details are used within their operations.
Pool Route processes this information to provide the Services and support authorized platform activities.
Businesses are responsible for providing required privacy notices and obtaining appropriate permissions from their customers, employees, and technicians.
Individuals seeking access to or correction of records maintained by a particular pool service business should generally contact that business directly.
Pool Route uses Stripe, a third-party payment processing provider, to manage software subscription payments.
Payment information submitted during checkout is processed through Stripe’s payment infrastructure. Pool Route may receive associated billing details, subscription statuses, and transaction records necessary to manage subscriptions.
Pool Route does not currently process payments between pool service businesses and their own customers through the platform.
Payment processing is also subject to Stripe’s applicable privacy and security policies.
We may share information with trusted third-party service providers when necessary to operate and maintain our Services.
These providers may include:
Payment processing services
Cloud hosting and data storage providers
Email and SMS communication providers
Mapping and navigation services
Technical support and analytics providers
We may also disclose information when required by law, to protect our rights, or in connection with a legitimate corporate transaction.
Third-party providers process information under their respective agreements and applicable legal obligations.
Our website may use cookies and similar technologies to support functionality, remember user preferences, monitor performance, and improve the user experience.
Certain third-party analytics or marketing technologies may also be used where implemented.
You can control or disable cookies through your browser settings. Some platform features may not function properly when necessary cookies are disabled.
Where applicable law requires consent or additional choices for certain tracking technologies, we will provide those options.
We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, misuse, alteration, or disclosure.
These measures may include access restrictions, authentication controls, and secure communication technologies.
However, no internet-based service or electronic storage system can guarantee absolute security.
Users are responsible for protecting their login credentials and notifying us of suspected unauthorized account access.
We retain personal and business information for as long as reasonably necessary to:
Provide and maintain the Services.
Support active subscriptions.
Meet contractual and legal obligations.
Resolve disputes.
Maintain appropriate business and security records.
When information is no longer required, we take reasonable steps to delete, anonymize, or securely retain it where permitted or required by law.
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:
Request access to personal information.
Request correction of inaccurate information.
Request deletion of eligible information.
Withdraw consent where processing relies on consent.
Object to or restrict certain data processing.
Request information about applicable data-sharing practices.
To submit a privacy request, contact us using the information below. We may need to verify your identity before responding.
Certain requests involving information controlled by a pool service business may need to be directed to that business.
Our Services are intended for business and professional use and are not directed toward children under 18 years of age.
We do not knowingly collect personal information directly from children. If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate action.
Our website and applications may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of independent third-party websites.
We encourage users to review their privacy policies before providing personal information.
We may update this Privacy Policy periodically to reflect changes in our Services, technology, business practices, or applicable laws.
Updated versions will be published on this page with a revised “Last Updated” date. We will provide additional notice when required by law.
If you have questions, concerns, or requests regarding this Privacy Policy, please contact:
Pool Route LLC
Website: https://poolroutesoftware.com/
Email: info@pool-route.com
Address: PO Box, 70302, Albany 31708, United States